HEGIRA HEALTH SERVICES DURING COVID-19 PROTOCOLS FREQUENTLY ASKED QUESTIONS (FAQs)
Are you taking new clients?
Yes, we are open and taking new clients. You can contact our scheduling office at 734-793-5026.
We will connect you to a therapist or service that best fits your needs.
What times are you open?
Our outpatient therapists and case managers are available through our Hegira Health LIVE Teletherapy Services program.
If you do not have the availability to participate in services by phone or videoconference, most of our outpatient clinics are open Monday-Friday from 8:30 a.m. to 5:00 p.m. Arrangements will be available for onsite teletherapy services. You can speak to your therapist or case manager to schedule a time for an appointment.
Will I still see my doctor?
Yes. Your doctor is available to see you through our Hegira Health LIVE Teletherapy Services. Your doctor can talk to you on the phone or through videoconference on your computer or mobile device.
How will I get my injections?
Your time for your injection will be scheduled at the clinic. This process will not change. You will continue to see your nurse for the injection. Your doctor will see you through videoconference on your computer or mobile device or by telephone.
Where do I go if I am having a crisis?
If you are having a crisis and you are an adult, you will go to COPE (Community Outreach for Psychiatric Emergencies) located at 33505 Schoolcraft Road, Livonia, MI 48150 or call COPE at 844-296-2673. Children can receive crisis services by contacting New Oakland Family Services at 1-877-800-1650. You can also call the National Suicide Prevention Lifeline at 1-800-273-8255 or text the word “Home" to 741741.
Will you be communicating with others involved in my care?
Yes, we can still communicate with others who have been involved in your care. Your supports can be invited to your teletherapy appointments.
I am court-mandated, can I still receive services?
Yes. You can still receive services. Your therapist will continue to send your Progress Reports to your court contact.
Is my information confidential?
State and federal laws guarantee your treatment is confidential except under certain circumstances. Please discuss further with your therapist when we can and cannot keep information confidential.
Can I bring my emotional support animal to my appointment?
Only service animals are allowed in the buildings.
Can I record my sessions?
Use of recording devices (audio or video) is strictly prohibited on Hegira Health properties, unless specifically consented to in writing by all parties.
Can my children remain in the lobby while I get services?
All children under the age of 12 must have adult supervision.